Privacy Policy

Privacy information for the Portsmouth Ghostbusters website, mobile app, events, raffles, member tools and community services.

By Portsmouth Ghostbusters - Last updated: 28 May 2026

Portsmouth Ghostbusters is a community group based in Portsmouth, United Kingdom. We use our website and mobile app to share public information, promote events, support fundraising, manage community activity and provide member-only tools for our team.

1. Information we collect

We may collect different types of information depending on how you use the website, app or our services.

• Contact details, such as your name, email address, phone number and message when you contact us, apply to join, book us for an event or enter a raffle.
• Member account information, such as login details, profile details, event attendance responses, task choices, notices, messages and member preferences.
• Event information, such as attendance responses, task assignments and, where required, vehicle registration details for venue parking lists.
• Raffle and fundraising information, such as ticket entries, buyer details, payment status and prize/winner details needed to run raffles fairly.
• App and website usage information, such as pages viewed, links clicked, device/browser information, error logs and technical information needed to keep the service working.
• Images or media where you choose to upload or submit them, such as profile images, raffle feedback images or event-related content.

2. How we use information

We use information to:

• run and maintain the Portsmouth Ghostbusters website and mobile app;
• respond to contact messages, booking enquiries and join requests;
• manage member accounts, event attendance, tasks, notices and communication tools;
• run raffles, fundraising activity and prize draws;
• manage event logistics, including parking lists where needed;
• protect the website, app and community from spam, misuse or security issues;
• improve the website, app and public community experience;
• comply with legal, accounting, safeguarding or platform requirements.

3. Mobile app use

The Portsmouth Ghostbusters mobile app provides access to public community information such as events, raffles, news, wiki content, shop links, donation links and contact options.

The app may also provide member-only access for approved Portsmouth Ghostbusters members. Member features may include account access, event attendance, task information, notices, messages and other team tools.

App content may be loaded from the Portsmouth Ghostbusters website and related secure app endpoints. This helps keep event details, news, raffles and member information up to date.

The app may open trusted external services such as PayPal, SumUp, social media platforms or ticket providers. These services are separate from Portsmouth Ghostbusters and have their own privacy policies and terms.

4. Payments, donations and raffles

Payments, donations, shop purchases and some raffle transactions may be handled by third-party providers such as PayPal or SumUp. We do not store full card details on our website or app.

We may store transaction references, ticket records, raffle entries, order status and winner information where needed to manage raffles, issue tickets, verify entries, contact winners, keep audit records and comply with legal requirements.

5. Cookies, sessions and local storage

Our website may use cookies or session storage to keep users logged in, protect forms, remember basic preferences and support secure website functionality.

The mobile app may use local storage or device storage for app functionality, login state or user preferences where required.

6. Children and junior members

Portsmouth Ghostbusters may include junior participation features where a parent or guardian manages or approves a junior member’s involvement.

Junior-related information is used only for appropriate group, safeguarding, event attendance and participation purposes. Parents or guardians can contact us to ask about junior information linked to them.

7. Sharing information

We do not sell personal information.

We may share limited information where necessary with:

• trusted service providers who help operate the website, app, hosting, email, payments or raffles;
• event organisers or venues where needed for attendance, access, parking or safety arrangements;
• payment providers, donation platforms or shop providers when you use those services;
• legal, safeguarding or regulatory bodies where required by law or to protect people.

8. Data security

We take reasonable steps to protect personal information, including restricted admin access, account authentication and secure hosting controls.

No online service can be guaranteed to be completely secure, but we aim to protect the information we hold and respond promptly to any security concerns.

9. How long we keep information

We keep information only for as long as needed for the purpose it was collected, including event administration, member management, raffle records, legal requirements, dispute handling, safeguarding needs, accounting records and website/app security.

10. Your choices and rights

Depending on the information involved, you may be able to ask us to:

• confirm what information we hold about you;
• correct inaccurate information;
• delete information where we no longer need it;
• restrict or object to certain uses of your information;
• close or update a member account.

Some information may need to be kept for legal, safeguarding, security, raffle audit, accounting or dispute-resolution reasons.

11. External links

Our website and app may link to external websites, including social media, PayPal, SumUp, ticket providers, shops and partner websites. We are not responsible for the privacy practices of those external websites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

13. Contact us

If you have questions about this Privacy Policy or how Portsmouth Ghostbusters handles information, please contact us using our website contact page.